San Diego, Calif. – Feb. 26, 2007 – Cardiff, a division of Autonomy Corporation plc (LSE: AU. or AU.L) and leading provider of intelligent document solutions, today announced that it was selected by Baird to streamline its Customer Account Transfer Service process. Baird is an employee-owned international wealth management, capital markets, private equity and asset management firm.
The Baird Transfer solution was implemented and deployed within six weeks, exemplifying the flexibility and rich functionality of the Cardiff Intelligent Document solution. In addition, the Cardiff solution yielded an impressive 85 percent reduction in initial processing time, zero rejects, and improved customer service for Baird.
Processes at the edge points of financial transactions, meaning those processes that touch customers, brokers, dealers, agents and customer service representatives, always involve combination of electronic documents, paper documents and exception processing. These processes have very high impact on client satisfaction, transaction time and costs. For Baird, it is critical for the firm’s associates to spend their time servicing the needs of their clients and working on mission-critical projects as opposed to managing and reworking paperwork. For this reason, Baird selected Cardiff whose Intelligent Document solution offers rapid automation of any processes involving paper documents, automated routing for approvals and online exception handling.
“The ability for Baird to provide the best possible client service means providing our clients personalized attention and rapid turnaround on transactions. Having our associates spend time pushing paper instead of servicing our clients is not an option,” said Scott Hanson, account transfer manager at Baird. “That is why we started our initiatives to automate our critical client facing processes, such as Account Transfers. The fact that the Cardiff Intelligent Document solution can automate both paper document based and electronic processes made it the clear choice for us. We’ve reduced our initial processing time from two days to two hours and freed our client-facing associates from managing paperwork so that they can provide better personalized service to our clients.”
“We understand that one of the primary transaction vehicles for our customers is paper documents, usually in combination with existing electronic business systems. When you add manual document handling and business rule exceptions into the mix, processing times can slow to a crawl and errors proliferate,” said Mark Seamans, chief executive officer of Cardiff. “With Cardiff Intelligent Document solutions, our customers, such as Baird, can immediately automate these business processes. The benefits are phenomenal, including rapid return-on-investments driven by reduced data entry and delivery costs, perfect data accuracy, automatic compliance and improved customer service.”
With the Cardiff solution, Baird is also able to link its Account Transfer documents to its service bureaus with the automatic digitization and electronic archiving of all paper documents into a central repository. In addition, the Cardiff solution provides Baird immediate visibility into the status and content of all in-flight transactions using the industry-leading Intelligent Data Operating Layer (IDOL) technology from Autonomy, Cardiff’s parent company.
Based on the rapid success of this deployment, Baird plans on extending the use of the Cardiff Intelligent Document solution to other customer-facing areas of their business.
About Baird
Baird is an employee-owned, international wealth management, capital markets, private equity and asset management firm with offices in the United States, Europe and Asia. Established in 1919, Baird has more than 2,200 associates serving the needs of individual, corporate, institutional and municipal clients. Baird oversees and manages client assets of more than $71 billion. Committed to being a great place to work, Baird was recognized as one of the FORTUNE 100 Best Companies to Work For® in 2004, 2005, 2006 and 2007. Baird’s principal operating subsidiaries are Robert W. Baird & Co. in the United States and Robert W. Baird Group Ltd. in Europe. Baird also has an operating subsidiary in Asia supporting Baird’s private equity operations. For more information, please visit Baird’s Web site at www.rwbaird.com.
About Cardiff
Cardiff (www.cardiff.com) is a leading provider of software for intelligent document solutions that unify people, paper and process. Cardiff enables organizations to capture information from paper and electronic sources and to manage the process behind the form by embedding intelligence and enabling better visibility and control. As a result, businesses reduce operational costs, provide a rich customer experience and ensure compliance to organization and government regulation. Cardiff serves more than 8,000 customers worldwide, including many in the financial services, pharmaceutical, healthcare, education, government and manufacturing industries. Cardiff is an Autonomy Group company (LSE: AU. or AU.L).
About Autonomy
Autonomy Corporation plc (LSE: AU. or AU.L) is a global leader in infrastructure software for the enterprise and is spearheading the meaning-based computing movement. Autonomy’s technology forms a conceptual and contextual understanding of any piece of electronic data including unstructured information, be it text, email, voice or video. Autonomy’s software powers the full spectrum of mission-critical enterprise applications including information access technology, BI, CRM, KM, call center solutions, rich media management, compliance and litigation solutions and security applications, and is recognized by industry analysts as the clear leader in enterprise search.
Autonomy's customer base comprises more than 16,000 global companies and organizations including: 3, ABN AMRO, AOL, BAE Systems, BBC, Boeing, Citigroup, Coca Cola, Daimler Chrysler, Deutsche Bank, Ericsson, Ford, GlaxoSmithKline, Kraft Foods, Lloyd TSB, NASA, Nestle, the New York Stock Exchange, Reuters, Shell, T-Mobile, the U.S. Department of Energy, the U.S. Department of Homeland Security and the U.S. Securities and Exchange Commission. Autonomy also has over 300 OEM partners and more than 350 VARs and Integrators, numbering among them leading companies such as BEA, Business Objects, Citrix, EDS, IBM Global Services, Novell, Stellent, Sybase, Symantec, TIBCO and Vignette. The company has offices worldwide.
The Autonomy divisions include: Aungate, specialist in real-time enterprise governance; Virage, a visionary in rich media management and security and surveillance technology; etalk, award-winning provider of enterprise-class contact center products and Cardiff, a leader in content capture and business process management solutions.
Autonomy and the Autonomy logo are registered trademarks or trademarks of Autonomy Corporation plc. All other trademarks are the property of their respective owners.
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